My Music Lessons operates an automated cancellation
policy based on the teachers requirements.
Please see your teachers profile to view their required cancellation notice.
If a student gives the correct notice to amend a booking they will be given two options:
Rearrange:They can rearrange their lesson with the same teacher for a different time or day at no extra charge.
Cancel:They can cancel their lesson altogether without rebooking and receive a full credit refund. This credit will either be automatically applied to their next subscription lesson if the lesson was part of a subscription or the student will be given credit against their next single lesson booking.
If less than the required notice is given to rearrange or cancel a lesson by a student then the full fee is still payable to the teacher with no refund given.
No time restrictions are applied if a teacher needs to rearrange or cancel a lesson. So for example a teacher has an emergency and has to rearrange or cancel a student's lesson 2 hours beforehand, the system will offer the student the chance to choose another time slot or offer a credit refund.
A student can also request a credit to be refunded back to the original source of payment e.g. debit card. However this will incur a small fee for each individual credit.