Cancellation Policy

My Music Lessons operates a 24 hour cancellation policy.

If a student gives at least 24 hours notice to amend a booking they will be given two options:

They can rearrange their lesson with the same teacher for a different time or day at no extra charge.

They can cancel their lesson altogether without rebooking and receive a full credit refund. This credit will either be automatically applied to their next subscription lesson if the lesson was part of a subscription or the student will be given credit against their next single lesson booking.

If less than 24 hours notice is given to rearrange or cancel a lesson by a student then the full fee is still payable to the teacher with no refund given.

No time restrictions are applied if a teacher needs to rearrange or cancel a lesson. So for example a teacher has an emergency and has to rearrange or cancel a students lesson 2 hours beforehand, the system will offer the student the chance to choose another time slot or offer a credit refund.

A student can also request a credit to be refunded back to the original source of payment eg. debit card. However this will incur a 2.4% + £0.20 charge for each individual credit.